Shipping Policy

Last updated: September 7, 2026

At Carbon Shore Laser Cut Art Inc. (carbonshore.ca), every item is crafted with precision and care. Because many of our products—including custom display cases, laser-engraved coasters, ornaments, and one-of-a-kind driftwood wall art—are made to order or customized, please review our shipping guidelines below.

1. Processing & Production Times

All orders are processed and produced at our studio in Canada. Processing time is separate from the shipping transit time provided by carriers at checkout.

• Standard / In-Stock Products: Processed within 2 to 4 business days.

• Custom & Made-to-Order Laser Items: Because custom laser cutting, engraving, and finishing take time, custom items require a production period of 5 to 8 business days before dispatch.

• Large / Bulk Display Cases or Commercial Orders: Processing times for large or multi-piece custom display orders will be communicated directly during design confirmation.

Note: Orders are not shipped or delivered on weekends or statutory holidays.

2. Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout based on package weight, dimensions, and destination.

Domestic Shipping (Canada)

3. International Shipping

We currently ship across Canada and to the United States.

• US Standard Shipping: Estimated 5 to 10 business days in transit.

Customs, Duties, and Taxes

Carbon Shore Laser Cut Art Inc. is not responsible for any customs, duties, or import taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

4. Order Tracking & Status

When your order has shipped, you may receive an automated email notification from us containing a tracking number you can use to check its status. Please allow 24–48 hours for the tracking information to become active with the carrier.

If you have not received your order within 10 business days of receiving your shipping confirmation email, please contact us at design@carbonshore.ca with your name and order number, and we will look into it for you.

5. Address Changes & Incorrect Shipping Info

Please double-check your shipping address before placing your order. If you notice an error in your shipping details, contact us immediately at design@carbonshore.ca.

• If the order has not yet shipped, we will update the address for you free of charge.

• If the item has already shipped to an incorrectly entered address, additional shipping charges will apply to reship the item once returned to us.

6. Damaged or Missing Items

Because laser-cut wood, delicate ornaments, and display cases require safe transit, we carefully package every shipment to protect against damage. However, if your order arrives damaged:

1. Please inspect your package immediately upon arrival.

2. Save all original packaging materials and damaged items.

3. Email clear photos of the damaged item and packaging to design@carbonshore.ca within 48 hours of delivery.

4. We will work swiftly to issue a replacement or solution for your damaged item.

7. Contact Us

If you have any questions or special shipping requests regarding your order, please reach out to us:

• Email: design@carbonshore.ca

• Website: carbonshore.ca

Next Steps for Your Shopify Store:

1. In your Shopify admin dashboard, go to Settings > Policies > Shipping Policy.

2. Paste this text and adjust any specific processing days or carrier names to match your exact fulfillment workflow.

3. Add a link to the Shipping Policy in your website's main menu or footer so search engines and customers can easily find it.